Returns & Refunds — Dough with a Bow

Our Freshness Guarantee

We take pride in baking fresh, high-quality artisan bread for you. Every order is prepared with care using pure, preservative-free ingredients. If something isn't right with your order, we want to make it right.

No Returns on Perishable Goods

Because our baked goods are fresh and perishable, we cannot accept returns. However, if there is a problem with your order, we will work with you to resolve it through a replacement, credit, or refund.

Problems With an Order

If an item arrives damaged, incorrect, or not as described, please contact us within 24 hours of delivery with:

• Your order number and details
• A description of the problem
• A photo showing the issue

Email us at Doughwithabow1@gmail.com with this information, and we will respond promptly.

How We Make It Right

Depending on the problem, we will offer one of the following solutions:

• Replacement: We will include a replacement item in your next delivery at no extra charge
• Credit: We will apply a credit to your account for future orders
• Refund: We will refund the item to your original payment method

We will work with you to determine the best solution for your situation.

Subscription Cancellations and Refunds

You may pause, skip, or cancel your subscription at any time with one week's notice. Here's how refunds work for subscriptions:

• Canceling stops future charges but does not refund past billing periods
• Deliveries you have already paid for will still be delivered unless you cancel them in time
• We do not refund partial billing periods
• If a payment fails, we may pause deliveries until it is resolved

To cancel, go to your account on doughbow.com or email us at Doughwithabow1@gmail.com.

Donation Refunds

All donations are final and non-refundable. Donations are used exclusively to bake and deliver fresh bread to local food pantries in the Libertyville, IL area.

Refund Processing

When we issue a refund, it will be applied to your original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or credit card company.

Food Safety and Allergens

Our products are made in a home kitchen that also handles common food allergens, including wheat, milk, eggs, tree nuts, peanuts, soy, and sesame. Cross-contact cannot be ruled out.

If you or someone you're feeding has a food allergy, please contact us before ordering. We list ingredients and allergens for our products and work to keep that information accurate, but recipes can change. Do not rely on website descriptions alone for allergy information.

Contact Us

If you have any questions about our returns and refund policy, or if there's a problem with your order, please contact us:
Email: Doughwithabow1@gmail.com
Website: doughbow.com